“Let’s be real – running around as an adult reacting to every emotion is what children do. And it’s destroying your career.” – Rachel Leigh
Brief Summary/Overview:
Let’s cut the crap. This episode of The Leadership RaDar dives into what nobody wants to talk about at work but everyone’s dealing with: emotions.
You’ve heard it your whole career – “check your emotions at the door.” Complete BS. Your emotions are coming in with you whether you acknowledge them or not. And when you pretend they don’t exist? That’s when you blow up at Karen from accounting or send that email you definitely shouldn’t have sent.
We get into why so many leaders (yes, even you) are emotional time bombs waiting to explode. Darren shares how defaulting to anger got him fired from pretty much every job he had. Rachel reveals how even the most accomplished executives she coaches often struggle with emotional vocabulary beyond “mad,” “glad,” and “fine.”
The truth? Most of us have the emotional vocabulary of a 5-year-old. Mad. Sad. Happy. Maybe fear if we’re fancy. That’s it. And we wonder why we keep having the same conflicts over and over.
If you’re tired of wondering why your team walks on eggshells around you, or why you keep hitting the same ceiling in your career – this isn’t another fluffy leadership episode. This is the real talk nobody’s giving you.
Here’s what we break down:
- The Model: How your thoughts → feelings → actions → results (and why most leaders get stuck in a crappy loop)
- Emotional abdication: When you blame others for how you feel (and why it’s killing your leadership)
- Why your angry outbursts aren’t about the other person (sorry, but they’re not)
- The Two Wolf Story: How to feed the right one when someone pisses you off
- Practical tools that don’t require meditation or becoming a zen master overnight
Timestamps:
- 0:00 – Welcome + Dad joke that’ll make you roll your eyes
- 2:30 – Why “leave your emotions at the door” is grade-A bullshit
- 6:45 – Darren admits he got fired. A lot. Here’s why.
- 11:15 – Emotional abdication: Stop blaming others for your feelings
- 15:40 – No, Karen from accounting didn’t “make you” feel anything
- 19:15 – Tools that actually work (no crystals required)
- 24:30 – The problem with saying “I’m fine” when you’re clearly not
- 31:10 – How to not lose your shit in your next meeting
- 36:45 – The Two Wolf battle (and which one’s winning inside you)
- 41:30 – Rachel’s minimum baselines for when you’re about to explode
- 47:55 – Practical stuff you can do tomorrow without therapy
- 52:10 – Why this isn’t “soft skills” – it’s why you’re stuck
See you next Tuesday when we’ll tackle another leadership topic they don’t teach you in business school but should.
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Transcript:
The Leadership RaDar: Understanding Emotions in Leadership
Rachel
All right, everybody, welcome to The Leadership RaDar. I am Rachel Leigh, COO of the Kanthal Group, Executive Coach and specializing in Women’s Leadership Coaching. And Darren Kanthal, our CEO. He is our Executive Coach and our resident dad joker. Whatever we call you.
Darren
Teller. Resident Comedian.
Rachel
How about wannabe comedian? Yeah. All right. You’re our wannabe comedian with our daily or weekly dad joke. Okay.
Darren
Yeah, that’s fine. I’ll take that.
Rachel
So today we are talking about something that I don’t think is discussed enough in leadership coaching in companies, corporations, entities, and that is your emotions. Most of us are told to check your emotions at the door. And that doesn’t work. And what we’re going to teach you is that when you understand the multitude of emotions that an individual has, when you know how to use them for your advantage and for your betterment of life, career, parenting, whatever it may be, they are one of the greatest tools that you can give yourself. So we’re gonna go into different tools that we use, such as the model, some emotional abdication. Darren has positive intelligence, so he’s a practitioner with positive intelligence. And we’re going to show you why you need to know this, not just for yourself, but also to lead your team.
And before we do that, Darren’s gonna tell us the dad joke.
Darren
Did I tell you I saw Captain Hook at a secondhand store? That’s the joke. Did you get it? I don’t think you get it. Are you sure?
Rachel
I do get it. I get it. Yes. Yes, I get it.
Darren
You…
Rachel
Not that dense. I’m gonna fix my mic or whatever. It is a good one. I like that one.
Darren
That was pretty good. I’m gonna make a shout out, my man Doug Phelps in my networking group, the DAB, he has recently been telling me some dad jokes that are true dad jokes. That was one of them he told me yesterday, I thought that was good.
Rachel
Keep getting them from Dan.
Darren
Doug.
Rachel
Doug, keep getting them from Doug. All right, let’s dive in. Emotional regulation, emotional awareness.
Rachel
I work a lot with this with my clients. And when we talk about our experiences with our clients, maybe you less so, or am I making that up?
Darren
It’s different.
Rachel
It’s different. Okay, yes, it’s different. Talk about how you use it.
Darren
Let me tell, let me tell a couple of stories. So the first is shocking. Love stories, right? When I work with clients, what I often say to them is we don’t necessarily need to go to the depths of your emotions like we’re in therapy. But it is important to know how you’re doing. And then what do you do when you’re doing that way? Right? Like for me, I’m, I default to anger, and you could probably describe…
Rachel
Shocking.
Darren
Better than I can how you experience me when I am angry. The second part to this story goes back to when I got divorced in 2013 and I was with my therapist Christine. Then we were about a third of the way through therapy. And the way I tell the story is she cracked my outer shell. And I don’t remember what she did or what she said, but it was like for two weeks I was just crying. Like not sobbing uncontrollably, but driving the car, petting Marvin. Listening to music, reading billboards. Like it didn’t seem to matter. I was crying all the time. And the next time I saw Christine, I was like, you broke me. Like I can’t even, I can’t make a move without crying. And her response was that I had this wide range of emotions, but I didn’t have the vocabulary to describe them. And because I didn’t have a vocabulary, I was always angry or happy. Right? And anger meant I was pissed off. And this is where I started to learn later, I was impatient, I felt provoked, I was insecure. So these things started to expand my vocabulary. And when you prompted the question about how I work with my clients, a lot of my clients don’t have the vocabulary. And so they just know they’re okay or they’re fine or angry or something. And then when they’re in that spot or if feeling that emotion, they have these automatic responses or behaviors. And that’s the thing that we focus on. How are you doing, and then what do you do when you feel that…
Rachel
Why do you think that’s so important?
Darren
Because I defaulted to anger, and that anger was a mask for insecurity, the insecurity told me that I was unworthy. The only way that I was worthy was to “be right.” And the only way I could be right is by you telling me I’m right or acknowledging I’m right. And that often showed itself as I proved that I was smart enough, or I had the best idea in the room.
Now, what I didn’t realize was that if you were not acknowledging my worth, I fought with you. In corporate America, someone would criticize me, tell me they had a different idea, didn’t think my idea would work. Instead of me brainstorming and being curious and collaborating, I would then fight with you to say, no, you are wrong and I am right. And you need to tell me that.
Now I didn’t know that I was behaving that way because I was insecure, and my worthiness was tied to it. I just thought I was angry.
Right, so the importance is that there’s something deeper going on. And without knowing how you’re doing, i.e., how you’re feeling and having the vocabulary, your auto responses, my auto responses, were self-sabotaging.
Right, I mean, I got fired from almost every job I had. Because that behavior would come out, it would be consistent, I’d wear out my welcome, people would not be approving or accepting of that behavior, and then soon enough I’d make myself expendable.
Rachel
Yeah. What you were just saying there about how other people around you had to behave in a certain way in order for you to feel worthy, or had to validate you in order for you to feel right. So that is what I call the emotional abdication.
So before we started this conversation, everyone, Darren was like, I don’t understand this emotional abdication, and I’ve coached it quite a bit.
And it’s when our emotions, we allow our emotions to dictate how we think other people should behave or respond. And if they don’t behave or respond in the way that we think that they should or we want them to, then we feel X. We feel disrespected. We feel anxious. You felt unworthy.
That’s you abdicating over your emotions to somebody else, and you will never ever, ever win. Because only you are responsible. Only you are responsible for that anger and that auto response.
Most people tell me that I don’t have a lot of… used to tell me that… I don’t have a lot of emotions. I’m icy. I’m cold-hearted because I don’t go around expressing them openly and abundantly. I just had a very small buffet of emotions to choose from.
So that’s emotional abdication and we can talk about that later. But that’s exactly what I was talking about before we started today. Okay, so go ahead.
Darren
I want to say, let me say, you and I talk about this sometimes at home, which is that no one makes you feel a certain way, right? Your feelings are your own.
Now granted, someone may influence the way you feel, but you feel what you feel based upon what you feel. And then, you know, sometimes when we have our arguments, well, I get to be angry, right?
And then we have that discussion, which is, don’t need you to remind me that you get to feel a certain way. But it is funny. I mean, the long-winded way is to say that a lot of us say, you made me feel X, and yes. And that’s what we coach to that nobody made you feel that way. Period.
Rachel
That is emotional abdication.
And what I teach to or coach to is if you can identify that feeling, the feeling will always stem from a thought or perspective that you have about a specific person or circumstance or situation.
So the feeling, what precedes that feeling, is your thought.
So most people don’t recognize that they are not only in control of and choose their feelings, but they are also in control of and choose their thoughts. They think that every thought that’s just running through their brain is the truth. And if you let that be true, right, then you’re going to just, we know these people, they’re all over the place.
They’re high, they’re low, they’re in between, they’re over here, they’re over there, they’re just…
I don’t want to say a disaster because that’s not true, but they don’t feel stable. It doesn’t feel secure. You never know what you’re going to get.
This is true in leadership, at home, and with parenting, which is a very unsettling place to be for the people around you. Because you never know what you’re going to get.
And so now you’re constantly, as the receiver, you’re constantly preparing yourself. There’s a lot of energy spent on, well, what is he gonna be like today? How is he gonna respond to that? Is she gonna be crying in the meeting?
And then the focus becomes around managing the individual and their emotions and not at the actual task or problem at hand.
Rachel
And that is super exhausting.
I think about being married, like my ex-husband and I, we did not have emotional intelligence, language, or communication skills to get through some of our problems.
And so we were constantly in reactionary mode, and the focus was on these emotions, not on how to support the relationship and us as individuals, the identity, our individual identity, and focus on the task at hand.
Rachel
How do you see that sabotaging leaders’ careers?
Darren
Good coaching question.
Rachel
Thank you.
Darren
A lot of leaders have, it’s the same thing. Leaders have auto responses, auto triggers, and auto-auto things. And when we work with our clients, that’s part of what we do, right?
One of the things that I talk about early in my relationship with clients is: what are your default emotions that you’re aware of? You don’t have a vocabulary? Here’s a cheat sheet. And if anyone listening wants this cheat sheet, ask. It’s called the wheel of emotions.
I’ve got a few representations of it that I’m happy to share. And so that’s the first thing, what are these default emotions? And then, when you feel those default emotions, how do you respond?
Now, interestingly, most people default to how they respond at home, which is also something we’ve talked about. Which is definitely not spoken about in any leadership training I’ve ever been through, is how is your home life and how does home affect work? Anyway…
Rachel
I want to add to that real quick, then you can go back to your story. It’s how the home life is attached.
And I was having this conversation with one of our clients. If you are also client/customer-facing, it’ll also impact how you work with and handle your customers. So for anybody out there whose livelihood is dependent upon your client base, your customer base, this is so important.
Because you can’t have an auto-response with them. Like you have, you could. Let me know how that works out.
You’re not going to teach. We hope that what we think will happen is, we think that most people will not treat a client or a team member the way that they treat their spouse or their kids. And that’s not true. How you behave in one area of your life is how you behave in all other areas. Now, it might be soft. It might be veiled. But it’s still there. And that will impact everything in your life.
Rachel
Okay, now go back to your story.
Darren
We have a fellow coach, Deneen, who is chatting with us on LinkedIn. She’s giving us the affirmatives. She’s in agreement with us. Thank you, Deneen.
Rachel
Yes. Okay. So before you go to your story, I’m going to keep going. Okay. That’s what I thought. So I’m throwing you a lifeline right now. Listen, most people are not taught from the get-go all the different types of emotions and the meanings behind the emotions.
Darren
Forgot my story, so you can just keep going. Thank you.
Rachel
And how they might feel in your body and how they show up in your life, right? Mad, sad, angry, glad. That’s pretty much, maybe fear. That’s what we’re taught. At least that’s what I was taught growing up.
And you definitely, I was taught, you definitely did not speak to those emotions. And 100% you never brought them into work.
Now, I agree to a point, okay? So let’s talk about how you, as a leader, as anybody, okay, but we speak to leaders, let’s talk about how you can process. Because you’re gonna have these emotions, okay?
So number one is learning to identify what the emotions are. And one of the tools that I do with my clients is, at the end of the day, bare minimum, write down what were your top three emotions of the day.
And if you need that cheat sheet, the feelings wheel, we’ll put it in our notes here. That is the first step, bare minimum, just putting a name to them.
Now, if you can go to the next level, the question is: why? Like, why did you experience that emotion? So-and-so did this. I didn’t complete this. My child was crying or struggling. Identify why that emotion is there.
Okay? I believe that we should not go to our jobs and just be completely emotionally dysregulated. So, in order to give them space to breathe, for you to understand them, for you to have time to process them, you have to do that outside of your work.
And that means you actually have to look at these emotions, and you have to experience them in advance. I always say that: in advance.
You know certain emotions are gonna come up with certain people in certain situations. And so your job is to experience them.
I don’t like the word “desensitized” to them, because I don’t think that’s true with emotions.
But experience them in advance so that way you know how to work through them. So when you go into the office, you’re not reactionary. You have the skillset.
It’s like, you know, the first time you give a speech, are you really, really nervous? But after you give a speech a hundred times, you’re just not as nervous anymore.
That’s what we’re trying to do. Huh? You get reps in practice.
Darren
You get reps. Practice. You get reps and practice.
Rachel
So you’re not so reactionary. But most people, full circle, are not taught to talk about, evaluate, understand, or hear the wisdom and the information that these emotions have.
And when you don’t do that, that’s when you blow up. When you’re in the stressor, you’re going to blow, and you’re gonna be habitual and you’re gonna be reactionary.
Darren
What I’m hearing, and what I taught some of my clients about, is that we have to disrupt the pattern. And I’m not a brain scientist, as we all know, but there is some brain science with disrupting the pattern.
If my auto response from anger is to bark and get offensive and scream and yell, I need to figure out and get some reps not doing that.
Rachel
Yes.
Darren
The first place to start is to think about what it’s like to be angry and not lose my shit. And that can be a rep in and of itself.
To your point, I think, or part of what I hear you saying, is to be preemptive with: okay, I know I get angry based upon these triggers. What does that look like? What does that sound like? What does that mean to me? What are the whys?
So there’s true curiosity and exploration of my own anger and automatic responses.
Then recognizing, okay, I’m going into a situation which might have historically made me angry, and thinking through that. And then when I get there, recognize clues, thoughts, body sensations that precede the anger, and be like, okay, I’m starting to get angry. What am I going to do to mitigate?
Rachel
You have to have a plan. You have to have experience, have to have a plan, and you have to be willing.
You have to be willing to look at your own shit. Look, emotions are not shit, 100%, but you have to be willing to look at: What am I thinking? Why am I thinking this way? Challenge that thinking. What am I feeling? Why am I feeling this way? What is it telling me? What do I need to do differently here?
Too often, especially with, I think, the women that I work with, I guess I can’t say… I think everybody does this, men, women, it doesn’t matter. We bury emotions.
I had a client say to me, “I think that my autoimmune condition was created because I have spent my entire career stuffing down my emotions.”
Emotions have energy. Emotions create chemicals in the body. Emotions will impact your hormone levels, not just your sex hormone levels. Emotions will create inflammation or reduce inflammation, depending on the emotion.
Okay, and so it will impact you, not just at work and with your relationships, but also with your health.
So the tool that I use to understand this is because I will ask my clients, “Well, how do you feel about that?” and they will respond with a thought. It’s very rare that the clients that I work with… because they’ve been in go mode, they’re in do, they’re action-oriented. They’re like, “I don’t have time to cry. I don’t have time to feel and be all soft kitty. Like let’s fricking go.”
But what they’re doing is they’re bypassing the emotion. And they stuff it, stuff it, stuff it, stuff it, until it does burst.
So one of the tools that I use, which a lot of coaches out there know, is called the model. It’s based on cognitive behavioral therapy. And anybody can do this. You can…
Think of the situation or the circumstance. You can think about, like Darren. You just put their name out there. Okay, Darren.
What are my thoughts? My thoughts are: I’m really frustrated that he loses his temper when we don’t agree about things. Then how do I feel about that? I feel sad. What happens when I feel sad?
And then you can start going through this and you can be very clear: Well, when I’m sad, I shut down, I don’t reach out, I go internal, I don’t connect, I get a little depressed, I get a little tired, I skip my workouts.
And the outcome is that we are not connecting and moving our relationship or our business forward.
And so you can go through this whole process with every single situation that you are being presented with to start to understand: Well, how do I want to think instead? Because that’s not a true thought that I have about you. I could choose that thought, I could choose a different thought.
So that is one of the tools that I teach. And when you have that tool, here’s exactly what my clients say…
Darren
Let me stop you. Explain the tool.
Rachel
Yes. I know, you’re so much more succinct, and I go on these stories and ramble.
Darren
You didn’t explain the tool. Give a very basic overview of the model.
Rachel
It’s the model. It’s: your thoughts create your feelings, your feelings drive your actions, your actions get you your results in life.
If you don’t like the result that you’re getting, then go upward in the model and figure out what needs to change. Usually, what needs to change is your perspective of the situation.
And you can change any thought. You don’t have to choose that thought. Remember that. That’s where you need to be discerning. Pick a different thought that’s going to get you a different outcome.
Darren
Let me add this. So this is one of the most basic ways to start changing a thought, which is, the acronym is API: Assume Positive Intent.
So when you, Rachel, I, everyone listening, when you have a negative thought about someone or even yourself, the thing to change is: assume they had positive intent, or assume I had positive intent.
And then see what that does, even if you don’t believe it.
Right? Because one of my thoughts is that things are being done to me because people are out to get me in some way. Like you purposely left those dishes on the counter to piss me off, which is ridiculous.
Because if that is true, then that was preemptive. It’s pretty sinister and a whole bunch of other negative things, right? But if I assume positive intent, that you ate real quick and you just put it there, or you had every intention of doing it later, or something positive, it changes my whole demeanor and my thought process and my emotional state, etc.
So, long way and away: when you’re thinking about changing a thought, assume positive intent.
Rachel
And I think it’s important to say that we are not advocating that you go through your life only experiencing positive emotions. So we’re not saying you have to be Pollyanna. We’re not saying there’s anything wrong with negative emotions. They are all welcome. They are all necessary. It’s just… who is leading the charge?
So the way I explain it is like: think of your emotional life as a bus. And every emotion gets a seat on the bus. But you, you’re in the driver’s seat.
They all have wisdom. Every emotion has a purpose. They all carry information.
Where we get into trouble is when we take one of those emotions and then we put them in the driver’s seat and we just kick back. We’re like, “Well, that’s just the way I am. Well, that’s just how I feel. See, so-and-so did that.”
And then that bus of, let’s say, insecurity is driving you around town. It’s not getting you where you want to go in life. You’re now a complacent passenger.
Get in the driver’s seat. Everyone, every emotion, has a seat. Use them as wisdom to get to where you want to go.
Rachel
Okay, you gotta say something, because I have to look through some notes real quick, because there was something I wanted to bring up.
Darren
Well, as you’re talking about the bus, it reminds me of the Two Wolf Story, which I love, right? And some of us benefit from having these models and thoughts or things to reference. The Two Wolf Story is, as I understand it, an old Cherokee story. And a grandfather is talking to his grandson and says, within all of us, there are two wolves and they’re constantly at battle.
One wolf is rooted in negative thoughts and emotions, shame, guilt, anger, insecurity, and whatever else. And then the other wolf is steeped in positive emotion and thoughts, love, compassion, empathy, creativity, adventure.
And every day these two wolves are battling it out. And the grandson asks his granddad, “Well, which wolf wins?”
And granddad says, “Whichever one you feed.”
So if you feed the negative wolf, that’s gonna drive the bus. That’s gonna drive your mind, which is gonna dictate your actions.
And I think for myself, when I fed that angry wolf, and then I bark at people, right? That was self-sabotaging. I didn’t get promoted. I didn’t earn friends and favors. I burned a lot of bridges, so on and so forth.
But on the flip side, when I would feed the positive wolf, which at my best leans into curiosity and a seeking to understand, I have to be really mindful of the cadence of my speech and the volume.
Right? So at my best is, I recognize I’m starting to get angered, I try to feed that positive wolf. I think about talking slower and lower. And I have little talk tracks like, “That’s curious,” or “I wonder what if we thought of this,” right? Whatever it is, something to try to chill me out and then deliver the next thing I say slower, calmer, not as loud.
Rachel
Great behavior modification. It’s awareness and behavior modification. Good job.
I want to add to the wolf… Which wolf are you going to feed? Unfortunately, I think that a lot of people are feeding the negative wolf right now. And there’s a lot of anxiety, uncertainty, and anger. We’ve talked about this, just driving. People are so angry.
You know, the guy with his big old monster truck giving me the finger because I just wanted to go get gas, and I didn’t put my blinker on. Everybody’s so angry. And that anger has a butterfly effect on the rest of the individuals around you. And it just creates more anger in the world. So, a little woo-woo there, right? But what I was thinking about when I was doing the notes to this is, if we’re feeding this negative wolf…
How do we feed the positive wolf? How do we get more positive emotions? How do we experience more things in life that will fulfill the positivity, the joy, the happiness, the love, the connection, the confidence?
And I think this is where everybody obviously has to do their own exploration. But for me, I was thinking about, for me, okay, when I am in this negative state, what do I do that I know will feed some positivity?
And so for me, it’s exercise, being in nature. We tried to go camping over the weekend and even though that was miserable and cold and wet and disappointing, it was still like, I remember the bluffs that we saw and the fresh air and the campfire coffee, and it was hard, but it still was a positive hard, if that makes any sense.
I know that connection, for me, I love gardening, being outside in the sun, getting away from my environment. So even taking the action or understanding, I call them minimum baselines, have three minimum baselines that, when you know you’re falling into this negative habitual response, go do those three things to help pull you out.
Sometimes we just need to clear, right? To clear what’s going on in our brains to get an understanding of, this is why I’m feeling this way.
And then that puts you back in charge of what emotions you want and how you want to experience life. Because let’s be real, we experience life through our thoughts and our emotions. And so you can choose, feed the wolf that’s bringing in the negativity or feed the wolf that’s bringing in the positivity.
Don’t ignore both. But remember that you have more control over this than just what you think you do.
Joe Dispenza calls it, you have to break that, not call it, he says, you have to learn to break the habit of being yourself. And I love that, because we are all habitual human beings. So those are just some things that came up.
Not talking about work is another one. And of course, coaching, therapy, connecting with friends.
Rachel
Find the things that help bring in more of this positivity. Because when you do that, then you’re gonna be a better leader. And people are gonna wanna be around you because your energy isn’t all negative and sucky.
And your family’s gonna be around you. And you’re gonna find better solutions. And you’re gonna make decisions not from this emotional dysregulation.
Life is better when you understand your emotions and you know how to guide them and use them and why they’re there, and you learn from them.
Darren
Tell me what you had in your notes.
Rachel
I have lots of notes, but that was it.
Darren
You know, one of the things that I seem to do for myself, and addition to what you just described, like know those activities that help you feed that positive wolf, I think of some external gestures at times, like the pay-it-forward type of thing.
You know, like, we’ve talked about this. I find being in an elevator such an interesting social experiment, because whoever’s in the elevator, right, we’re in this enclosed environment. And how often do people even talk to each other in the elevator? But we’re all standing there. We know we’re in there together.
So anyway, one of the things I’ll do is, I’ll sometimes look at somebody’s shoes, shirt, something, and make a positive comment. Which helps me feed my positive wolf.
Sometimes I think about what am I not saying to you, to friends, not the negative stuff going through my mind, but what’s something positive that I’m thinking about that I’m just not speaking? And so sometimes I’ll speak it.
So just a couple of things that are worthwhile to feed that positive wolf.
Rachel
I think to wrap it up is, number one, most people are not taught to understand their emotions. And just that: here’s the emotions, here’s what they mean for you. You do not have to react.
Okay, I just want to be really clear. It sounds kind of crappy, but if you’re running around as an adult, living your life in response to your emotions, that’s not emotional maturity. That’s what children do.
That’s why they lose their shit in the candy aisle when they want whatever, they kick at you and you say no. Okay, adults do the same thing, just in a little bit of a different way.
So this is not something that is typically taught, and yet it is probably one of the most important things to understand if you want a better life. I genuinely believe this.
And believe me, I am here raising both hands saying I was not taught emotions. Okay? So I am one of the people that has had to learn and continues to learn.
And as a leader, when you have this wisdom for yourself, you can then impart this onto your team. And that will have a profound impact on the outcomes of your team, the experience of your team, the turnover, everything in that environment will shift when you start to understand this.
And then you can model it and teach it to your team. So I think it’s extremely important, even though it sounds like the soft skills and the fluffies and whatnot, but it is the wisdom.
Rachel
Okay, you cannot check boxes on this one and say, “Oh, I did my leadership coaching.”
This is truly about you internally as a human being. And when you do this as a leader, it will impact every, it will, promise you, every other aspect of your life. You will have better outcomes, and you will have a better experience getting those outcomes.
Rachel
And of course, you’re going to work with us to learn how to do this.
Darren
Couldn’t help yourself, huh?
Rachel
Right? It’s the last pitch. All right, we’re at the end here. Any parting words, wisdom?
Darren
You just said them.
Rachel
I just said them. All right, so we will be back here next Tuesday-ish. See you next Tuesday.
Darren
See you next Tuesday. Bye.
